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Coffee-loving Coventry couple bring brand new business to city

Published: Tuesday, 21 December 2021

Coffee-loving Coventry couple bring brand new business to city

A Coventry couple are returning to their roots by opening a brand new coffee house in the city they call home.

Husband and wife team Sanj and Pam Bains, who live in Coventry, have run establishments in both Australia and closer to home in Solihull, where they were at the helm of ‘chocolate lounge’ Theobroma in the Touchwood Shopping Centre.

But after years running businesses elsewhere, the couple are opening a brand new cafe in their very own home city.

Cacao Coffee & Chocolate Co., which sits in a prime spot opposite Charlie Browns at the top of the escalators leading from Upper Precinct to the West Orchards Shopping Centre, will follow in the footsteps of the couple’s Sollihull creation as a ‘total food and beverage concept’.

Customers will be able to enjoy top quality artisan hot chocolate made from pure chocolate and milk, as well as artisan coffee made using a distinct seven-bean blend. On top of these hot drinks, Cacao Coffee & Chocolate Co. will serve up freshly-made sandwiches made on site, croissants, paninis, pancakes and waffles, along with soft serve ice cream made using their own Carpigiani machine and Movenpick artisan Swiss ice cream.

Freshly made food and hot drinks are all served up in the fully refurbished unit that includes an open counter to watch baristas in action, luxurious chairs and tables to enjoy a break from shopping or work, and a sofa area to relax.

Pam said: “We’ve always wanted to do something different and that’s exactly what this is. Nobody quite does what we do. We’ll be serving up great food and drink in a lovely setting with excellent service.

“We’re not a normal coffee shop - we’re a community. When people come to our cafe they’re not just a number - we know them by name, we know what they like and we look after them. That, and the quality of food and drink that we serve, is what makes us unique and different.”

For the couple, opening a coffee lounge just five minutes from their home makes Cacao Coffee & Chocolate Co. even more special.

“People always knock Coventry down, but it’s a great place to live and a great place for us to bring something unique that people in the city can really embrace. We’ve run coffee houses on the other side of the world and now in Solihull, but opening somewhere in Coventry is special.

“We’ll be here seven days a week making sure Cacao Coffee & Chocolate Co. is everything we want it to be and getting to know our new customers. We’re also keen to support the local area, including hiring local young people to give them their first step in this industry and really help them get some great opportunities.

“We can’t wait to welcome everyone through our doors and show them what makes Cacao Coffee & Chocolate Co. different from anywhere else in Coventry.”

Cacao Lounge officially opens on Wednesday, 22nd December 2021.